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Salon Policies


Cancellation/ No Show Policy 

When you make an appointment with us you are agreeing to our cancellation policy. 

Your appointments and well being are very important to us. We understand that unexpected events and illnesses can happen. If you need to reschedule we respectfully request that you do so at least 48 hours before your appointment. 

Any cancellation or reschedule made less than 48 hours will result in a cancellation fee. The amount of the cancellation fee is 50% of your service cost. 

Product Return and exchange Policy 

If you are not satisfied with products purchased directly from Wilted Lily Salon we are happy to swap them out for a product of equal or lesser value as long as they have only been used once and are 99% full. We cannot issue refunds on open products. If the swap out is a higher priced item, the guest is responsible to make up the difference. We cannot issue a refund on products 

that have been opened/ used. If your product is unopened we are happy to issue a return or swap out within 30 days of purchase. 

Hair Services, payments, questions, concerns and adjustments are between you and your stylist directly. 

Wilted Lily Salon is a booth rent salon and all stylists are independent contractors running their own independent business in our facility. They simply rent a chair at Wilted Lily and operate their independent entities. If you have any questions about your hair please contact your stylist directly. 

Please do not bring anyone to your appointment 

Due to the size of our salon and desire to create the best environment possible for our clients and staff we cannot have guests or guests on the floor or in the reception area. If you have one guest with you they may sit in the reception if it’s not busy. 

Dogs are not welcome in the salon. 

The Wilted Lily team loves dogs but cannot allow clients to bring a dog due to the size of the salon and many people having allergies. 

Thank you for understanding and respecting our facility.

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